[{ "shopify_attributes": "", "title": "REFUNDS / RETURNS (INCLUDING DAMAGED IN TRANSIT)", "answer": "<p>If you change your mind about a product purchased from the Write To Me website, we are happy to accept a return for refund or exchange within 7 days of the order being received.&nbsp;</p> <p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original or similar packaging to ensure it doesn&rsquo;t get damaged in transit.&nbsp;<strong>Please note a single layer of bubble wrap or padded bag is NOT substantial</strong>. We cannot exchange or refund an item that is not received in perfect condition. Please also include your name and order number in the return.</p> <p>Once we receive the return we can process an exchange or refund for you of the&nbsp;product only. The cost of shipping is non-refundable.</p> <p>Please contact us prior to processing the return for full return instructions.</p> <p>If your order arrives damaged&nbsp;in transit, please contact us within 7&nbsp;days of the order being received so that we can investigate the situation and action for you.</p>", "open": false }, { "shopify_attributes": "", "title": "ORDER DETAILS & DELIVERY ADDRESS", "answer": "<p>Orders begin the process of being fulfilled as soon as they are received and so it is often impossible to make changes to your order. This includes products purchased, name, address, shipping, discount codes etc, and requests for cancellation. We are not liable for orders processed where information has been incorrectly provided. We are happy for you to contact us with corrected details, however we cannot guarantee it will be actioned before the fulfilment process has begun.&nbsp;</p>", "open": false }, { "shopify_attributes": "", "title": "PAYMENT OPTIONS", "answer": "<p>We&nbsp;accept Credit Card, Paypal, ApplePay &amp; AfterPay. Credit cards accepted include Visa, Mastercard and Amex.</p>", "open": false }, { "shopify_attributes": "", "title": "PREORDER", "answer": "<p>When placing an order for a preorder product, all other products on the same order number&nbsp;will be shipped when the pre-order is shipped. If you require an earlier delivery on non-preorder products a separate order must be placed. We do not offer split delivery.</p>", "open": false }, { "shopify_attributes": "", "title": "COMBINE POSTAGE", "answer": "<p>Once an order has been placed, we are not able to combine with other orders or refund postage costs.</p>", "open": false }, { "shopify_attributes": "", "title": "SALE / PROMOTIONAL PERIODS", "answer": "<p>Orders placed outside of a sale / promotional period, or orders where a promotional code is not entered at checkout will not be refunded. We will not back date a sale price, or refund the sale percentage.</p>", "open": false }, { "shopify_attributes": "", "title": "DISCOUNT CODES", "answer": "<p>Discount codes are only valid on&nbsp;<span style="text-decoration: underline;">full priced</span>&nbsp;journals, planners and lists unless otherwise stated.</p>", "open": false }, { "shopify_attributes": "", "title": "PRIVACY POLICY", "answer": "<p>Your privacy is important to us. Please see our full privacy policy&nbsp;<a href="https://writetome.com.au/pages/privacy-policy">HERE</a>.</p>", "open": false }, { "shopify_attributes": "", "title": "COPYRIGHT", "answer": "<p>Our journals and designs remain the copyright of&nbsp;Write to Me Stationery.</p> <p>All rights reserved. Our journals or any portion thereof&nbsp;may not be reproduced or used in any manner whatsoever without the express written permission by us.</p> <p>The&nbsp;purchase of a product does not entitle reproduction.</p>", "open": false } ]