Hello and welcome to the Write To Me USA store!
If you are shipping to an address outside of the USA - please visit www.writetome.com.au in order to check out.
All orders are shipped from Melbourne, Australia during business hours Monday - Friday (AEST). No orders are processed on weekends or on Australian public holidays.
DELIVERY DELAYS DUE TO COVID-19 (UPDATED 28 MAY)
There is currently a delay in delivering parcels caused by COVID-19. As our postal partners navigate the influx of online ordering, limited airline capacity and government restrictions, the expected delivery times have been frequently changed and updated since 22 March (by our postal partners). Unfortunately, these changes have been out of our control and we have been 100% guided by the information we are being provided. Further information can be found HERE and we are updating our website and shipping options as soon as changes are announced.
The following information is current as per above date.
Orders placed on or after 13 May
Expected delivery from despatch is currently approx. 2-4 weeks. All orders are being sent express post.
Orders placed between 1 May and 12 May
Expected delivery from despatch is currently approx. 5-7 weeks for STANDARD shipping. EXPRESS has been given priority and is estimated at 2-4 weeks. We do apologise that the transit time may have changed since you placed your order and / or since we provided an update in direct communication with you. This is due to our postal partners working through unexpected high volume of parcels in the network causing backlog and further delays.
Orders placed between 22 March and 30 April
Additional delivery delays on top of 5-7 weeks may have occurred for STANDARD shipping. EXPRESS has been given priority and is estimated at 2-4 weeks. We do apologise that the transit time may have changed since you placed your order and / or since we provided an update in direct communication with you. This is due to our postal partners working through unexpected high volume of parcels in the network causing backlog and further delays.
Our service providers are working hard to process all items on hand and deliver them as soon as possible.
Additionally, USPS will no longer be performing signature on delivery due to government restrictions.
Orders are still being despatched from our warehouse as per below.
We thank you for your patience.
TRACKING PARCELS DURING THIS TIME
You will be sent a tracking link once your order is processed. The tracking on your parcel might not update frequently, however please be assured your parcel is moving through the postal network. Unfortunately we are not able to provide any further information on your tracking outside of this link, and we are also not able to raise investigations with the service provider on undelivered parcels until a minimum of 10 business days after the estimated delivery date.
We are being guided by our postal partners and will update this information as we receive it.
SHIPPING USA
SHIPPING $6.95 - Please allow approx. 2-4 weeks for delivery due to postal delays caused by COVID-19.
FREE EXPRESS shipping for orders over $150 - Please allow approx. 2-4 weeks for delivery due to postal delays caused by COVID-19.
Our shipping provider partners with USPS and tracking can be followed through the USPS website also using the tracking number provided.
Usual despatch time is 1-3 business days after an order is received.
Transit times differ for each state, and once we have ship an item, the transit time is completely out of our control. We are happy, however to assist with parcels that are not delivered within a reasonable amount of time (after the estimated arrival date).
Any additional customs, duty or tax charges are payable by the customer on or after delivery. These costs are NOT included in the cost of the product or shipping on our website. It is the responsibility of the customer to find out the extra charges through their local customs office prior to purchasing. These extra costs will not be refunded by Write To Me. If you choose to refuse your delivery due to customs charges, a refund will not be processed until the parcel is returned and received by Write To Me. The true cost of shipping (usually more than the $10 charged) will be deducted from the total order cost, and the rest will be refunded.
ORDER DETAILS & DELIVERY ADDRESS
Please ensure all personal and delivery details are correct prior to submitting your order. Orders begin the process of being fulfilled as soon as they are received and so we are not able to make changes once completed. This includes name, email, address, products purchased, cancellation, shipping, discount codes etc. We are not liable for orders sent to the wrong address.
PREORDER
When placing an order for a preorder product, all other products on the same order number will be shipped when the pre-order is shipped. If you require an earlier delivery on non-preorder products a separate order must be placed. We do not offer split delivery.
COMBINE POSTAGE
Once an order has been placed, we are not able to combine with other orders or refund postage costs.
By using our website and placing an order you are accepting our shipping terms and conditions.
If you have any issues or would like further details please contact us at info@writetome.com.au.