[{ "shopify_attributes": "", "title": "USA SHIPPING", "answer": "<p><em>STANDARD</em> $6.95 - Please allow approx. 4-8 business days for delivery from despatch.</p><p><em>EXPRESS </em>$9.95 - Please allow approx. 1-3 business days for delivery from despatch.</p><p>All parcels are shipped FedEx (unless otherwise advised) from the UK. A tracking number is emailed through once an order is processed so you can track your parcel once it has been scanned into the shipping system.</p><p></p>" }, { "shopify_attributes": "", "title": "MORE INFO", "answer": "<p><em>ORDER DETAILS &amp; DELIVERY ADDRESS<br></em></p> <p>Please ensure all personal and delivery&nbsp;details are correct prior to&nbsp;submitting your order. Orders&nbsp;begin the process of being fulfilled as soon as they are received and so we are not able to make changes once&nbsp;completed. This includes name, email, address, products purchased, cancellation, shipping, discount codes etc. We are not liable for orders sent to the wrong address.&nbsp;</p> <p><em>TRANSIT TIMES<br></em></p> <p>We work with our shipping partners to provide the most accurate transit times, however once we ship an item, the transit time is completely out of our control. We are happy, however to assist with parcels that are not delivered within a reasonable amount of time (after the estimated arrival date).</p> <p><em>PREORDER<br></em></p> <p>When placing an order for a preorder product, all other products on the same order number&nbsp;will be shipped when the pre-order is shipped. If you require an earlier delivery on non-preorder products a separate order must be placed. We do not offer split delivery.</p> <p><em>COMBINE POSTAGE<br></em></p> <p>Once an order has been placed, we are not able to combine with other orders or refund postage costs.</p> <p><em>CUSTOMS, DUTIES &amp; TAXES<br></em></p> <p>All parcels are shipped from the UK. Any additional customs, duty or tax charges are payable by the customer on or after delivery. These costs are NOT included in the cost of the product or shipping on our website. It is the&nbsp;responsibility&nbsp;of the customer to find out the extra charges through their local customs office prior to purchasing. These extra costs will not be refunded by Write To Me. If you choose to refuse your delivery due to customs charges, a refund will not be processed until the parcel is returned and received&nbsp;by Write To Me. </p> <p><em>WEBSITE DISCLAIMER<br></em></p> <p>By using our website and&nbsp;placing an order you are accepting our shipping terms and conditions.</p> <p>If you have any issues or would like further details please&nbsp;contact us at&nbsp;info@writetome.com.au.</p>" }, { "shopify_attributes": "", "title": "CANADA SHIPPING", "answer": "<p><em>SHIPPING</em> $9.95 - Please allow approx. 2-3 business days&nbsp;for delivery from despatch.</p> <p>All parcels are shipped FedEx&nbsp;(unless otherwise advised) from the UK. A tracking number is emailed through once an order is processed so you can track your parcel once it has been scanned into the shipping system.</p>" }, { "shopify_attributes": "", "title": "WORLDWIDE SHIPPING", "answer": "<p><em>UK &amp; EUROPE</em>&nbsp;- please visit <a href="http://www.writetomeshop.co.uk" title="http://www.writetomeshop.co.uk">www.writetomeshop.co.uk</a></p> <p><em>REST OF THE WORLD<strong>&nbsp;</strong></em>- please visit <a href="http://www.writetome.com.au" title="http://www.writetome.com.au">www.writetome.com.au</a></p>" }, { "shopify_attributes": "", "title": "COVID-19 SHIPPING UPDATE", "answer": "<p>Safety is our top priority at&nbsp;our fulfilment centre, and we make sure safety is front of mind in our operational environments. In response to the ongoing COVID-19 epidemic, we've implemented numerous process changes, including social distancing measures, the provision of masks and additional cleaning to help ensure the health and safety of our team members.</p>" } ]